Shipping, Returns, & Exchanges
When will my order ship?
We ship orders Monday through Friday. Processing of orders takes approximately 2-4 business days. Please allow 3-7 business days to receive your order following shipment.
During sale events and promotions, please allow up to 4 full business days for us to get your order out. Rest assured our team will be working hard to get all orders out ASAP!
How long does it take for my order to arrive?
Once you have placed your order, please allow 2-4 business days for processing. Please allow 3-7 business days to receive your order following shipment.
How do you ship packages?
Packages will be shipped by ePacket or EMS, depending on the weight and size of the product ordered. Packages shipped from our U.S. warehouse will be shipped by USPS.
Will my order ship all in one package?
We utilize multiple shipping facilities and in order to get your items out to you as quickly as possible, your order may ship in multiple packages. You can view the number of shipments for each order by reviewing your order status.
Where is my item shipping from?
Our main office is located in Norman, Oklahoma; however, we have multiple warehouses both in the United States and overseas. Your item will ship from whichever warehouse is currently holding your item in stock.
Can I make a change to my order?
If you need to make a change to your order, please notify us as soon as possible. Please be aware that we only have a very short window to make changes, therefore, we cannot guarantee that changes (including requests to cancel an order) can be made once an order has been placed.
Do you ship to my country?
Yes, we ship worldwide! We provide shipping to over 200 countries around the world.
PAYMENTS AND DISCOUNTS
When will my card be charged for this order?
Your card will be charged as soon as you submit your order.
What currency are prices listed in?
All of our prices are listed in US Dollars. You can, however, change the currency by selecting your country in the upper right-hand corner of our website.
We currently accept all major credit cards, to include: American Express, Apple Pay, Discover, Diner's Club, JCB, MasterCard, VISA, and PayPal.
If you have any questions that we haven't answered, please feel free to email us at firstname.lastname@example.org. You can also reach us by using the contact form on our website. We're pretty good about answering emails within 48 hours, but please keep in mind that our office is closed on weekends and holidays.